1. Introduction
2. The sanction period
3. Lowest-level sanctions
4. Low-level sanctions
5. Medium-level sanctions
6. Higher-level sanctions
7. Voluntarily leaving your job or losing pay
8. Misconduct
9. Good reason
10. How the sanction is calculated: universal credit
11. How the sanction is calculated: ‘new style’ ESA and JSA
12. Challenging sanction decisions