6. Challenging a decision
If you think a decision about your maternity grant or funeral payment is wrong, you can ask the DWP to look at it again. This process is known as a ‘reconsideration’ (the law refers to it as a ‘revision’). Provided you ask within the time limit (usually one month), the DWP notifies you of the decision in a ‘mandatory reconsideration notice’. If you are still not happy when you get this notice, you can appeal to the independent First-tier Tribunal. If it was not possible to ask the DWP to reconsider the decision within a month, you can ask for a late revision (within 13 months), explaining why it is late. You can also ask the DWP to look at a decision again at any time if certain grounds are met – eg, if there has been an official error.
You can ask for a review of a budgeting loan decision within 28 days of the day the decision was issued to you (or sometimes later, if you have special reasons or if there is a mistake in the decision about the law or the facts of your case).
For local schemes, rules will vary – check with the scheme concerned.