4. Challenging a decision
If you think a decision about your health benefits is wrong, you can ask for a review. Write to the Service Improvement Team, NHS Help with Health Costs, Bridge House, 152 Pilgrim Street, Newcastle upon Tyne NE1 6SN. You can also request a review at .
If you think a decision is wrong because it was based on your circumstances at the time you applied for a remission certificate and these have now changed, consider making a fresh claim, or reporting the change, if you think you would now be entitled to more help with NHS charges.
If there are delays in obtaining a certificate, you can complain to the customer services manager. If necessary, you could pay for the treatment or items you need, then apply for a refund (see above).