Your complaint can be about any issue concerning how your claim has been handled or how you have been treated. This includes matters such as delays, discourtesy, poor administration, the behaviour of staff, bad advice, or the way in which a particular department’s policy or practice impacts on you. You can also ask for compensation for any loss you incur related to your complaint (see here).

If you disagree with a decision about your benefit or tax credit entitlement, see Chapters 56, 57 and 66 instead.