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Welfare Benefits Handbook 2025/26
This content was last updated:
01 Dec 2025
Chapter 45: Getting paid
Welfare Benefits Handbook 2025/26
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Welfare Benefits Handbook 2025/26
Part 7: Claiming benefits and getting paid
Chapter 45: Getting paid
Back to previous
Chapter 45: Getting paid
Key facts
1. Who is paid
2. How and when you are paid
Direct payment
If someone collects your benefit for you
If you lose your card or forget your PIN
Payment by the payment exception service or voucher
When you are paid
Missing payments
Emergencies
3. Overlapping benefits
Earnings-replacement benefits
Retirement pensions
Increases in non-means-tested benefits for adults
Increases in non-means-tested benefits for children
4. Advance payments
Benefits for which you cannot get an advance
5. The benefit cap
When the benefit cap does not apply
Work-related exceptions
Benefits for disabled people and carers
When the benefit cap applies
If you get universal credit
If you get housing benefit
How the benefit cap is applied
6. Change of circumstances after you claim
7. When payments can be suspended
Suspension while an appeal is pending
Suspension for not providing information and evidence
Suspension for not taking part in a medical examination
Suspension in other circumstances
Challenging decisions to suspend benefit
8. When your entitlement is terminated
9. Deductions and payments to third parties
What deductions can be made
From which benefits can deductions be made
Deductions from contributory employment and support allowance
When deductions can be made
The deductions
Housing costs
Rent arrears
Fuel
Water charges
Council tax arrears
Child support maintenance
Other deductions
How much can be deducted
Deductions from universal credit
Deductions from other means-tested benefits
More than one deduction
Priority between deductions
10. Recovery of benefits from compensation payments
Employment cases
Personal injury cases
Which benefits can be recovered
Offsetting against your compensation
Exempt payments
Challenging a recovery decision
This chapter covers the general rules. See the chapter about the benefit you are getting for the specific rules about that benefit. This chapter does not cover the rules for Scottish benefits (see Chapter
68
and the chapter about the benefit you are claiming), statutory sick pay (see Chapter
35
), statutory parental payments (see Chapter
34
), social fund payments (see Chapter
33
), the health benefits in Chapter
27
, the other types of financial help in Chapter
36
or discretionary housing payments (see Chapter
25
).
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CPAG. "Chapter 45: Getting paid." In
Welfare Benefits Handbook 2025/26.
, 2025. Accessed March 10, 2026.
CPAG,
https://askcpag.org.uk/?id=-265471CITANCHOR.
CPAG. "Chapter 45: Getting paid." In
Welfare Benefits Handbook 2025/26.
, 2025. Accessed March 10, 2026. https://askcpag.org.uk/?id=-265471CITANCHOR.
Contributor(s):
CPAG
Title:
Welfare Benefits Handbook 2025/26
Site name:
CPAG
Publisher:
Publication date:
March 21, 2025
Date accessed:
March 10, 2026
URL:
https://askcpag.org.uk/?id=-265471CITANCHOR
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